Template notice. This document is a starting point. Replace every [bracketed] field with your details and have a qualified lawyer review it before publishing, especially since real-money gaming is regulated and rules vary by region.
1Introduction
This Privacy Policy explains how [Company Legal Name] ("we", "us", "our"), the operator of the Ludo Prime application and related services (the "App"), collects, uses, stores, and protects your personal information.
By creating an account or using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.
2Information we collect
We collect the following categories of information to operate the App and process real-money gameplay:
- Account information — your name, mobile number, email address, username, invite code, and profile photo.
- Identity & KYC data — government-issued ID details and related documents required to verify your identity and enable withdrawals, as mandated by applicable law.
- Payment information — UPI ID, bank account details, and transaction records for deposits, winnings, and withdrawals. We do not store full card numbers.
- Gameplay data — matches played, results, wallet balance, entry fees, and in-app activity.
- Device & technical data — device model, operating system, unique device identifiers, IP address, and app version.
- Location data — approximate location used to confirm you are in a region where real-money gaming is permitted.
- Communications — messages you send to our support team.
3How we use your data
We use your information to:
- Create and manage your account and verify your identity.
- Match you with other players and run games fairly.
- Process deposits, winnings, and withdrawals, and apply any taxes or fees required by law.
- Detect and prevent fraud, collusion, cheating, and other prohibited activity.
- Confirm eligibility based on age and location.
- Provide customer support and respond to your requests.
- Send you service updates and, where permitted, promotional messages you can opt out of.
- Comply with legal, regulatory, and audit obligations.
4Payment information
Deposits and withdrawals are processed through third-party payment gateways and UPI service providers. When you make a transaction, the relevant payment details are shared securely with these providers to complete it.
We retain transaction records — including amounts, timestamps, and wallet activity — for accounting, dispute resolution, and legal compliance. Financial data is handled using industry-standard encryption.
7Data retention
We keep your personal information for as long as your account is active and for as long afterward as needed to meet legal, tax, accounting, and regulatory requirements, or to resolve disputes. When data is no longer required, we securely delete or anonymize it.
8Data security
We use technical and organizational measures — including encryption, access controls, and secure servers — to protect your information against unauthorized access, loss, or misuse. No system is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.
9Your rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent or opt out of promotional communications.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at [support email].
10Age restriction
Ludo Prime is strictly for users aged 18 years and above. We do not knowingly collect data from anyone under 18. If we learn that a minor has registered, we will suspend the account and delete the associated data.
11Third-party links
The App may contain links to third-party websites or services that we do not control. This policy does not apply to them, and we are not responsible for their privacy practices. Please review their policies separately.
12Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you within the App. Your continued use after changes take effect means you accept the revised policy.
13Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
- Company: [Company Legal Name]
- Email: [support email]
- Address: [Registered business address]