Terms & Conditions

1Acceptance of terms

These Terms & Conditions ("Terms") govern your access to and use of the Ludo Prime application and services (the "App"), operated by [Company Legal Name] ("we", "us", "our"). By downloading, registering for, or using the App, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use the App.

2Eligibility

To use Ludo Prime, you must:

• Be at least 18 years of age.
• Be legally competent to enter into a binding contract.
• Reside in a jurisdiction where participating in real-money games of skill is legal.

3Account & KYC

You must register with accurate, current information and keep it up to date. To deposit or withdraw real money, you may be required to complete identity verification (KYC) by submitting valid documents.

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Only one account is permitted per person. Multiple or duplicate accounts may be suspended.
• We may refuse, suspend, or restrict any account that provides false information or fails verification.

4Game of skill

Ludo Prime offers games that are predominantly based on skill — including strategy, decision-making, and experience. Participation involves an entry fee, and winnings are awarded based on performance. Nothing in the App is intended to constitute gambling or a game of pure chance where prohibited.

5Wallet, deposits & withdrawals

Your in-app wallet may hold a deposit balance (funds you add) and a winnings balance (amounts you win).

• Deposits are added via UPI or supported payment methods, subject to a minimum deposit amount shown in the App.
• Withdrawals of your winnings can be requested to a verified UPI ID or bank account, subject to a minimum withdrawal amount and successful KYC.
• We may apply reasonable processing times, limits, and verification checks to protect against fraud.
• Wallet balances are not bank deposits, earn no interest, and can only be used within the App as permitted.

6Fees & commission

We charge a platform fee (commission) on certain matches. The applicable commission is reflected in the prize pool or entry structure shown before you join a match. By joining, you accept the stated fee.

7Taxes

You are responsible for any taxes applicable to your winnings. Where required by law, we may deduct tax at source (TDS) and other applicable levies from your winnings or withdrawals and deposit them with the relevant authorities. Specific rates and thresholds are governed by prevailing tax law — confirm the current figures with your tax advisor and reflect them here: [insert applicable tax terms].

8Fair play & conduct

To keep games fair for everyone, you agree not to:

• Use bots, automation, hacks, mods, or any third-party tools that provide an unfair advantage.
• Collude with other players or engage in match-fixing.
• Exploit bugs, glitches, or errors instead of reporting them.
• Use multiple accounts, impersonate others, or manipulate results.
• Engage in abusive, fraudulent, or unlawful behavior.

Violations may result in match forfeiture, balance forfeiture, and permanent account suspension.

9Match rules & disputes

Each game is governed by the rules shown in the App, including time limits and result-submission requirements. In case of a disputed result, you may be asked to provide evidence such as a screenshot within the stated time window.

Our support team reviews disputes in good faith, and our decision on match outcomes and disputes is final and binding. Resolution timelines and evidence requirements are described in-app.

10Refunds & cancellations

Entry fees for completed or in-progress matches are generally non-refundable. Refunds may be issued at our discretion in specific cases, such as:

• A match that fails to start due to a technical error on our side.
• A verified server-side fault that prevents fair play.
• A deposit that fails or is duplicated due to a payment error.

Approved refunds are credited to your wallet or original payment method within a reasonable period. Describe your full refund process and timelines here: [insert refund policy details].

11Responsible gaming

We want gaming to stay enjoyable. Real-money play carries financial risk and can be addictive. We encourage you to:

• Play only with money you can afford to lose.
• Set personal deposit and time limits.
• Take regular breaks and avoid chasing losses.
• Use self-exclusion tools if you need to step away.

If you feel your gaming is becoming a problem, please seek help from a qualified support service. You can request account limits or self-exclusion by contacting [support email].

12Intellectual property

All content in the App — including the Ludo Prime name, logo, design, graphics, and software — is owned by or licensed to us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the App without our written permission.

13Limitation of liability

The App is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for losses arising from network issues, device failures, service interruptions, or unauthorized access to your account. Our total liability for any claim is limited to the amount in your wallet at the time the claim arose.

14Termination

We may suspend or terminate your account at any time if you breach these Terms, engage in prohibited conduct, or where required by law. You may close your account by contacting support. On termination, any remaining verified balance may be returned subject to our checks and applicable law.

15Governing law & jurisdiction

These Terms are governed by the laws of [country/state]. Any disputes are subject to the exclusive jurisdiction of the courts of [city/jurisdiction], unless a mandatory law provides otherwise.

16Changes to terms

We may revise these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you where appropriate. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

17Contact us

For questions about these Terms, contact us at:

• Company: [Company Legal Name]
• Email: [support email]
• Address: [Registered business address]